- Patients are asked to provide insurance card(s) at every visit along with photo I.D. If insurance changes, please notify us before the next visit.
- Patients need to understand their insurance coverage. Coverage is different for every insurance plan, and this is a contract between the patient and the insurance company. Plans with lower premiums usually have higher out-of-pocket expenses. Direct any questions and/or complaints about coverage to the insurance company or employer’s Human Resources Department.
- Patients without insurance are required to pay in full at the time of service. Special consideration may be extended for unusual circumstances.
- Patients need to pay any co-payments, deductibles and any other non-covered services. If the co-pay is not paid on the day of service, a $10.00 late fee is added (not covered by insurance).
- Patients with High-Deductible Plans: We’ll do our best to determine the cost of the visit/procedure, the deductible amount and funds in an HSA/FSA based on the policy number and fee schedule from the insurance company.
- Patients who haven’t met the deductible, or with no funds in an HSA/FSA, are expected to pay in full at the time of service. Special consideration may be extended for unusual circumstances.
- With an HSA/FSA, fees are processed through the account on the day of service. The patient is expected to pay the rest.
- Otherwise, bills are processed through the insurance company.
- Billing statements are issued after the insurance carrier pays its portion (this can take a month or more.) Payment is due within 30 days of statement issue.
- Accounts over 90 days past due will be referred to a collection agency. Fees for the collection agency are added to the balance.
- We accept cash, checks, MasterCard, Visa, and Discover. There is a $25 fee for any returned check.
- In addition to paying at the front desk or by mail, credit card information can be called in during business hours.
Our practice is committed to providing the best treatment to our patients. Thank you for understanding our policies. Please contact our Operations Manager, Sue Senator, with any questions or concerns: 585-271-4272
